IT Service Support Management
IT Service Support Management by EduNayan is a comprehensive IT Support & Tools program designed to take you from foundational concepts to advanced practical implementation. Through hands-on projects, real-world case studies, and structured guidance, you will master the key tools and methodologies required to succeed in this industry.
Certificate Included
Industry recognized completion certificate
Beginner
Structured learning path with guided delivery
Online
Flexible learning modes for working learners
3 Capstone Projects
Portfolio-ready hands-on builds
Expert Mentors
Instruction from working professionals
Placement Support
Career help for interviews and roles
About the Course
IT Service Support Management by EduNayan is a comprehensive IT Support & Tools program designed to take you from foundational concepts to advanced practical implementation. Through hands-on projects, real-world case studies, and structured guidance, you will master the key tools and methodologies required to succeed in this industry.
Course Curriculum
Module 1: ITIL service support frameworks4 topics
- ITIL service lifecycle phases scopes
- Incident Management workflows ticketing setups
- Problem vs Change Management roles definitions
- SLA (Service Level Agreement) configurations metrics
Module 2: PC Hardware diagnostics troubleshooting4 topics
- Diagnostic PC boot issues POST errors codes
- RAM motherboard processor HDD checks tools
- Peripheral installations connections configurations
- BIOS / UEFI settings configurations storage
Module 3: Operating Systems administration support4 topics
- Windows configurations control panel settings utilities
- Linux server command line basic network settings
- Windows Registry system diagnostics tools
- Software installation configuration issues support
Module 4: Network Support configurations AD4 topics
- IP configurations subnet masks gateways DHCP
- Active Directory user creation profiles password resets
- Active Directory security groups OU allocations
- Troubleshooting network ping tracert dns tools
Module 5: Security backups recovery systems4 topics
- Antivirus software installations malware checks logs
- Creating system recovery backups restorations setups
- Managing Windows update WSUS patch rules
- Data security backups setups local cloud
Module 6: Technical Communication Support ticketing4 topics
- Ticketing system management logs routing closing
- Help desk SLAs logs analytics reports dashboards
- Active listening client communication guidelines
- Incident escalation frameworks documentations
Hands-On Projects
Build 4 production-grade projects for your portfolio
ITIL-compliant Service SLA Plan
Implement a practical project around ITIL-compliant Service SLA Plan in IT Service Support Management using ITIL Framework and Service Desk to build portfolio-ready solutions.
Active Directory Configuration Setup
Implement a practical project around Active Directory Configuration Setup in IT Service Support Management using ITIL Framework and Service Desk to build portfolio-ready solutions.
Help Desk Incident Resolution Log
Perform a security assessment against target virtual environments using scanning and exploitation suites, reporting vulnerability details.
Your Certificate
Earn an industry-recognized certificate upon completion
Official certificate for IT Service Support Management
A shareable completion certificate is issued when you finish the course requirements successfully. Use it on LinkedIn, portfolios, and job applications.
Student Reviews
“The IT Service Support Management course at EduNayan was a turning point for me. The practical curriculum and mock interview support gave me the tools to build actual solutions.”
“Hands-on labs and direct mentorship in the IT Service Support Management program were incredibly helpful. It is fully aligned with modern industry trends.”
Frequently Asked Questions
Quick answers about the course
What will I learn in the IT Service Support Management course?
In this program, you will gain hands-on expertise in IT Service Support Management, covering core theoretical foundations, tool setups, practical exercises, and portfolio-grade capstone projects.
Do I need prior experience to enroll?
No, this course is structured to guide you from basic concepts up to advanced implementations. Having a fundamental understanding of logical thinking is helpful.
Will I receive a certificate?
Yes, on successfully completing the course requirements and capstone projects, you will receive an industry-recognized completion certificate from EduNayan.
What kind of support is available during the course?
You will have access to expert mentors for doubt clearing, step-by-step lab guidance, and dedicated support channels for troubleshooting project errors.